If you buy this unit, you had better hope that you never need support for it from Magellan. Their phone support direct-dial number merely dumps you with a ‘call cannot be completed’ message every time you call. If you actually do get to a human, they really don’t care much about customer support.
My unit shipped with a defective mounting bracket. After numerous calls to support I finally talked to someone in support who promised to send replacement parts. Several calls later I find that the parts are suddenly on back order and won’t arrive on the promised date. The support supervisor told me ‘I am under no obligation to do anything further about it’. When I asked the ‘supervisor’ his name, he made up some Anglicized name through his heavy accent.
Hello, Magellan, be careful who you outsource your support to — how hard is it to find people who actually understand support? Or does it count against them to actually provide support versus doing the classing dump and run. Immediately after this phone conversation, I returned this defective unit and will buy a Garmin. I have owned several Garmin products in the past and I have never had support issues with. Ever.
I took a chance on Magellan because of price and learned once again that you get what you pay for. And, yes, Magellan, I have related my poor experience to others who also bought Garmin. Not that I expect any positive response from Magellan. Buyer Beware — Magellan support sucks.
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