Canary is an engineering and support failure

deadCanary promote their product as an alternative to a real home security system. Nothing could be further from the reality. Here is the simple truth:

  • if the power goes out, you will get robbed (no battery backup, probably wouldn’t make a difference even if it did, because)
  • if your internet connection goes out, you will get robbed (more on this later)
  • if your internet upload connection experiences any slowness, you will get robbed
  • NONE of these things is true with a real home security system.

    You must understand that this is basically just a dumb camera unit that requires an internet connection to do anything. There is no local storage or functionality in the unit itself which means if your internet connection is out or slow, the Canary is absolutely useless. As a consequence, it is constantly trying to upload video for analysis (motion detection) — it can do noting on its own. Make sure you set it to ‘privacy’ mode when you are home to cut down on it hammering your wifi.

    I had one unit and it sort of worked, I added a second one and BOTH of them stopped working. The more units you add, the more of your upload bandwidth they suck up (and suck they do).

    Sadly, tech support is basically useless. At some point they will have you run a test on and if you EVER tell them you experienced an upload speed of less than 1Mbps, then, game over, that is THE problem and apparently the end of their sorry support script. It seems their ‘engineers’ are unfamiliar with data compression, efficient data streaming and error handling algorithms, etc — if you are .01 under 1Mbps (my case), then you are screwed, they won’t support their product (or allow you to return it because it says 1Mbps on the web site). It doesn’t matter if you can facetime or run google hangouts without any glitching, ‘the problem’ is your bandwidth, not their dubious implementation.

    Seriously, save your money and/or look for alternatives. This canary is dead in the coal mine.

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