Had yet another bad experience with Apple last week that has got me shaking my head in disbelief.
My wife re-booted her iMac after installing some updates. I should say she tried to re-boot because it wouldn’t restart fully, just went to a blue screen then eventually just restarts itself. She schedules an appointment with one of the ‘geniuses’ at the Apple store in Kenwood and shows up at the appointed time.
The kid behind the counter looks up the model number of the Mac and proclaims “I can’t help you, this system is too old!” My wife, after recovering from stunned disbelief asks “what are you talking about, the system isn’t that old”. No, he insists, if the system is older than 5 years, they won’t touch it. That is right, Apple refuses to service their own products. Won’t even run a diagnostic on it to determine what the problem is. Nothing. His advice is to buy a new Mac (naturally) or take it to MicroCenter to see if they will work on it. Tremendous customer service.
“Besides”, he goes on to tell her, “that disk drive is so old it probably won’t format – formatting is really stressful to the disk drives”. Wow, now there is some epic ignorance straight from an Apple ‘Genius’.
This weekend, I booted the Mac off an installation CD, attempted to run Disk Utility on it but DU barfed because of ‘invalid node structure’. Fortunately, the system gets backed up with Crashplan so all of the critical files were safe. Reformatted the drive (twice, because it is so stressful to the drives). Clean bill of health and Snow Leopard is installing as I type this.
Makes me think back to when I had PC hardware that ran without issue for over a decade and was always able to get parts and service for them. And now this load of BS from Apple.
So the next time you are thinking about buying one of those overpriced Apple products because they have such wonderful customer service and fantastic build quality, think again. If you hang on to the device for more than 5 years Apple has nothing more for you than an extended middle finger.